Frequently Asked Questions

Have questions about your ProMusica experience? Below are answers to many of our frequently asked questions, updated specifically for our 2021-2022 concert season.

What are the Box Office hours?

ProMusica’s Box Office is open Monday through Friday, from 9:00 AM until 5:30 PM. If you have questions regarding tickets, please email Margaret Wells, Executive Assistant, or call 614.464.0066 ext. 111. Our current in-office hours are limited; however we are checking voicemails several times daily. Please include your email address and phone number in your message and we will respond as quickly as possible.

How can I purchase tickets?

Tickets can be purchased online via Ticketmaster or by calling the ProMusica office. If you have questions regarding your ticket purchase, please email Margaret Wells, Executive Assistant, or call 614.464.0066 ext. 111.

What if I’ve lost my tickets?

If lost or misplaced tickets were purchased through the ProMusica office, please email Margaret Wells, Executive Assistant, or call 614.464.0066 ext. 111 and we can replace them for you. If you purchased tickets through Ticketmaster online, you will need to contact your “point of purchase.”

Are student tickets available?

Yes. Student tickets are available for $11 through the ProMusica office. Tickets can also be purchased at the venue the night of a performance. Limit two per valid student ID. Student tickets are only for regular season performances; excluding select special events.

What time do doors open?

One hour before the scheduled performance begins.

What safety measures are being taken?

The safety and health of our guests, musicians, and staff is our top priority. Visit our Health & Safety page for updated information.

How can I best prepare for a concert?

A digital program book will be available online prior to each concert to help enhance your concert experience and familiarize yourself with our orchestra.

To ensure guests enjoy the performance, we kindly request your cell phones and/or other electronic devices are silenced before the concert begins.

May I record a performance or take photos?

Please be advised that photographing, videotaping, or sound recording of any performance without prior authorization from ProMusica is strictly prohibited.

What is the ticket refund policy?

We understand that this is a unique time and circumstances may arise that prevent you from being able to attend the concert. ProMusica cares about the well-being of our patrons, so we especially encourage you to stay home if you are feeling unwell. For more information, please visit our TICKET POLICY page >

Are special group rates available?

Group rates are not available for the 2021-22 season. Please email Margaret Wells, Executive Assistant, or call 614.464.0066 ext. 111 if you have a specific inquiry.

What is the Columbus Arts & Culture Fee?

All tickets purchased for concerts at The Fives will have a 5% ticket fee applied. The Columbus Arts & Culture fee will be applied to nonprofit arts, sports, and entertainment tickets and admissions in the City of Columbus. The Columbus Arts & Culture Fee helps make the arts available to all through funding free festivals and events, exemplary artists, arts organizations, and programs that educate and engage audiences throughout Greater Columbus.

Can I buy a gift certificate?

Yes. Gift Certificates are available for any amount. For inquiries please email Margaret Wells, Executive Assistant, or call 614.464.0066 ext. 111.

How can I volunteer?

ProMusica is always looking for volunteers for a variety of activities throughout the year. For more information, visit the Employment section of our website.