FAQ | ProMusica Chamber Orchestra Columbus

What are the Box Office hours?

ProMusica’s Box Office is open Monday through Friday, from 9:00 AM until 5:30 PM. We are located at 620 East Broad Street, Suite 300. Tickets are also available at the venue two hours before a Southern Theatre performance and 90 minutes before a Worthington United Methodist Church performance.

Can I purchase tickets by telephone or the website?

Yes. Please call the ProMusica Box Office at 614.464.0066 ext. 101 to order. Tickets may also be purchased via the ProMusica website. Please note, online orders for performances at the Worthington United Methodist Church must be purchased at least four hours prior to the start of the concert. Tickets for the Southern Theatre, purchased through Ticketmaster, are available online up until the performance start time.

What if I’ve lost my tickets?

If lost or misplaced tickets were purchased through the ProMusica Box Office, please contact us and we can easily replace them for you. If you purchased tickets through another party, you will need to contact your “point of purchase.”

What is the ticket refund policy?

All sales are final. Ticket exchanges are only available to subscribers. Returned tickets qualify as a tax-deductible donation to ProMusica but must be returned no later than the Friday prior to the concert. Call the ProMusica Box Office at 614.464.0066 ext. 101, or return by mail. MORE DETAILS

Are student tickets available?

Yes. Student tickets are available for $11 through the ProMusica Box Office. Tickets can also be purchased at the venue the night of a performance. Limit two per valid student ID. Student tickets are only for regular season performances; excluding select special events.

Are special group rates available?

Yes. Discounted rates vary on the performance and the size of the group. Please call the ProMusica Box Office at 614.464.0066 ext. 101 for more information.

What is the Columbus Arts & Culture Fee?

For all subscriptions and tickets purchased on or after July 1, 2019, for events taking place in the City of Columbus, a 5% ticket fee will be applied. The Columbus Arts & Culture fee will be applied to nonprofit arts, sports, and entertainment tickets and admissions in the City of Columbus. The Columbus Arts & Culture Fee helps make the arts available to all through funding free festivals and events, exemplary artists, arts organizations, and programs that educate and engage audiences throughout Greater Columbus.

Can I buy a gift certificate?

Yes. Gift Certificates are available for any amount and valid for two years from the purchase date. They can be redeemed for the best available seats at time of redemption at all ProMusica performances (excluding the annual Soirée fundraiser). To purchase, please call the ProMusica Box Office at 614.464.0066 ext. 101.

Where are the performances located and where can I park?

The Southern Theatre is located at 21 East Main Street, at the corner of Main and High Streets in downtown Columbus. Parking is available at the Columbus Commons Parking Garage, directly across from the theatre. The Worthington United Methodist Church is located near the corner of New England and High Streets, directly across the street from the Worthington Post Office. Parking is available adjacent to the church. MORE DETAILS

When should I arrive?

It’s best to arrive at least 30 minutes before the scheduled performance begins. This leaves time for parking, picking up tickets, visiting the restroom, and finding your seat. Be sure to stay after the concert for Classical 101 FM host Boyce Lancaster’s conversation with musicians and guests after all Southern Theatre performances.

What if I arrive late?

Latecomers who arrive after the concert begins will not be seated until the first appropriate pause in the program.

What should I wear?

ProMusica does not have a dress code, so all visitors are encouraged to wear whatever makes you feel most comfortable. While business professional and business casual attire are common, jeans and sneakers are just as appropriate as suits and ties.

When should I applaud?

ProMusica loves your enthusiastic applause! It is customary to hold your applause until all movements are complete. For example, if you are listening to a Symphony which has four movements, it is appropriate to clap after the last movement. You can find how many movements each piece has in your program book. When in doubt, you can always wait for the rest of the audience to begin their applause.

How can I best prepare for a concert?

While you can always enjoy the concert as it is performed, you can also enhance your concert experience with a deeper understanding of the program and music. Visit the ProMusica website for information regarding the conductor, musicians, and guest artists to familiarize yourself with our orchestra. You can find concert program notes in your program book, and available on our website prior to the performance.

To ensure our guests enjoy the performance, we kindly request your cell phones and/or other electronic devices are silenced before the concert begins.

May I record a performance or take photos?

Please be advised that photographing, videotaping, or sound recording of any performance without prior authorization from ProMusica is strictly prohibited.

How can I volunteer?

ProMusica is always looking for volunteers for a variety of activities throughout the year. For more information, visit the Employment section of our website.