All sales are final and ProMusica does not offer refunds on ticket purchases.

Season subscribers may exchange their tickets for another performance at any time and no fee will be assessed on these orders. We cannot offer exchanges on past performances.

Ticket holders may choose to return tickets to the box office and qualify for a tax-deductible donation to ProMusica. In order to complete this process, you must contact the ProMusica box office no later than the Friday prior to the concert.

Single tickets will be available for purchase at the venue’s box office starting two hours prior to showtime for Southern Theatre concerts and 90 minutes prior to showtime for all other venues, subject to availability. We encourage all patrons to purchase in advance.

Programs and performers are subject to change. Tickets purchased within ten days of a performance will not be mailed, but will delivered digitally, or can be held at the venue’s will call for pick up on the day of the performance for a small fee.

Ticket Fees:

Ticket fees support ProMusica’s ticketing operations. Please note that some fees may be avoided when purchasing over the phone with our Box Office in advance or at the venue on the night of the performance.

  • Service Fee – For all online purchases a 5% service fee is assessed per order. For all phone purchases a flat $3.00 service fee is assessed per order.
  • Columbus Arts & Culture Fee – For all tickets purchased for concerts taking place in the City of Columbus, a 5% ticket fee will be applied. The Columbus Arts & Culture fee will be applied to for- and nonprofit arts, sports and entertainment tickets and admissions in the City of Columbus.
  • All ticket prices for performances held in a CAPA venue include a $4.00 per ticket facility fee.
  • Credit Card Fee –  A 3% fee is assessed for phone and online purchases made via credit card.
  • Mailing Fee – A $3.00 mailing fee will be assessed for Standard Mail ticket delivery on non-subscription ticket orders.
  • Will Call Fee – A $2.00 fee will be assessed for any tickets that are requested to be held at Will Call for pick up the night of a performance.
  • Exchange Fee – Single ticket purchasers may exchange their tickets for an upcoming performance for a one-time fee of $3.00 per order. This exchange must be made more than 48 hours in advance of the original performance and is subject to availability.

Please note that different fees may apply when purchasing via the CAPA Ticket Center.

 

If you have any ticketing questions, please call the ProMusica Box Office at 614.464.0066 ext. 101 or email us.