Digital tickets require you to have a smartphone at the venue so you can access your tickets in your ProMusica Digital Ticket Wallet. If you do not have a smartphone, please call 614.464.0066 ext. 101, and we will be glad to help you arrange to pick your tickets up at will call or have them mailed to you via for a small fee.
No, do not print your digital tickets. The rotating barcode includes technology that requires it to be viewed live on a screen so that it can be scanned; screenshots or printouts will not be accepted at entry.
Visit the Box Office upon your arrival at the venue. We would be happy to print paper tickets for the ticket owner with a valid ID that matches the name on the ticketing account and order.
We are currently unable to deliver tickets to your Apple or Android wallets.
Yes. To save your ProMusica Digital Ticket Wallet to your iPhone home screen, open your browser, type in mytickets.promusicacolumbus.org and then click the Share Icon at the bottom of the screen. After clicking the Share Icon (see below for an example of the Share Icon), scroll down to “Add to Home Screen.” This creates a new icon that links directly to your ProMusica Digital Ticket Wallet.
Share Icon:
To save your ProMusica Digital Ticket Wallet to your Android home screen, open your browser, type in wallet.capa.com and then touch the menu (…) icon at the top right of the web browser. After clicking the menu (…), scroll down to “Add to Home Screen.” Click “Add” and confirm by clicking “Add” again. This creates a new icon that links directly to your ProMusica Digital Ticket Wallet.
Yes, digital tickets make it easy to share tickets with your party!
When you share a digital ticket, the person you send the tickets to will accept the digital tickets within our secure system. Once the digital ticket is accepted, we deliver the ticket immediately, then the secure rotating QR code will populate at a designated time and date for use at the venue.
Sharing a digital ticket allows you to securely send tickets from your ProMusica Digital Ticket Wallet to other people. You can choose to send some or all of your digital tickets. Sharing your digital tickets allows everyone attending the event to have their ticket! It’s convenient, safe and completely free.
Yes, you have the ability to share all tickets with your guests.
Yes, and it takes just a few seconds to create one. If they already have a ProMusica account, be sure your guest uses that username/email address and password to log into the ticket wallet and accept the shared tickets from you.
If they do not have a ticketing account, they should click on the Register button after following the link you shared to create an account and then accept the shared digital tickets.
Digital tickets are delivered through a secure website that links your ticketing account directly with the digital tickets you have received. Shared digital tickets are not valid until the recipient claims them, then they are moved to the recipient’s secure ProMusica Digital Ticket Wallet.
Once you share a digital ticket, you will see one of two statuses.
Ticket Shared with (Your Guest’s Name) Pending
Ticket Accepted by (Your Guest’s Name)
You cannot share tickets that have been shared with you. If you can’t use them, you can return them to the person who sent them to you, and they will be able to reshare at their leisure.
If you see the Share Tickets button on your tickets, you can share them, even if your secure QR code isn’t live yet.
Yes, you can, but we encourage you to use your mobile device as the process was designed for mobile use. If you still prefer to use your desktop, please copy the link into an email and send it to your guest. The link will not display the tickets but will redirect your guest to a landing page where they will claim the tickets.
Web browsers may offer sharing options similar to those usually on mobile devices. Still, we encourage you to copy the link supplied and email it from your preferred email address or use your mobile device for sharing.
Once you accept the ticket, the sender can see that you have accepted the digital tickets in their ProMusica Digital Ticket Wallet.