Please browse some of the frequently asked questions below, including some helpful hints when purchasing your ticket, and ways to enjoy the best viewing experience.
If you have not yet purchased your ticket, visit our WinterFEST page for our upcoming Digital Concerts.
All tickets for the Digital Concert Series must be purchased online. Digital concert tickets can be purchased at any time before and during the concert availability period. Once you purchase your ticket, you will receive an email with your access link to watch the concert. Tickets are $20, and ProMusica Members will receive exclusive Member pricing.
On the ticket purchase page, enter your code in the “Passcode” box, indicated below with a red arrow and click “Apply”:
If you have purchased a Membership and did not receive your Passcode, or are unable to locate it, please email Margaret Wells, Executive Assistant.
You will receive the link and unique access code in your confirmation email at the time of your purchase. If you have lost/deleted the email, please email us at firstname.lastname@example.org and we would be happy to resend it.
All digital concerts will be available for ticket holders to watch on demand over a two week period. Once you click on your access link to begin enjoying the concert, you will have 72 hours to view the performance as often as you would like. Access to view the concert will close after that 72 hour period.
Yes. You may watch the concert as many times as you’d like in the 72 hours after you initially click on your link to watch. You can stop the video and come back to it later, using the control bar to fast forward to where you left off.
If you have questions about purchasing your digital concert ticket, please email Margaret Wells, Executive Assistant or call 614.464.0066 ext. 111. Our current in-office hours are limited due to the pandemic, however we are checking voicemails several times daily. Please include your email address and phone number and we will respond as quickly as possible.
To view a Digital Concert, you must have a reliable internet connection, and be able to open your email and access the link in a web browser. Your link and unique access code will be included in your ticket purchase confirmation email. When you are ready to watch, follow these easy steps:
No. Your ticket only allows one device to access the concert at a time.
There are several ways to watch Digital Concerts on your TV:
The following browsers are officially supported:
Other modern browsers will likely work, but are not guaranteed.
Please try the following troubleshooting tips:
If you need assistance the quickest way to contact us is via our live chat widget, located in the lower right corner of the ProMusica website. ProMusica staff will be standing by online to assist throughout the premiere weekend with the following schedule: Friday 7:00 PM – 10:00 PM, Saturday 5:00 PM – 10:00 PM, and Sunday 2:00 PM – 7:00 PM.
You may also email us at email@example.com or leave us a message at 614.464.0066 ext. 101. Our current in-office hours are limited due to the pandemic, however we are checking voicemails several times daily. Please include your email address and phone number and we will respond as quickly as possible.